About this manual
PAIA gives everyone the right to request access to records held by a private body where the record is needed to exercise or protect a right. This manual describes the records DarkRisk holds and how to ask for them.
Company and contact details
- Name: DarkRisk (Pty) Ltd
- Registration number: 2026/686205/07
- Information Officer: compliance@darkrisk.io
The Regulator’s guide
The Information Regulator publishes a guide on how to use PAIA and POPIA. It is available from the Information Regulator, and a copy can be requested from our Information Officer.
Records we hold
- Company records: incorporation documents, statutory registers and minutes.
- Financial records: financial statements, tax records and banking details.
- Personnel records: employment contracts, payroll and leave records.
- Customer records: agreements, account information and correspondence.
- Supplier records: agreements and correspondence with our own suppliers.
- Information technology: security policies, system documentation and logs.
- Marketing: website content and communications.
Automatically available records
The following are available without a formal request: this manual, our privacy policy, terms of service, cookie policy and other material on this website.
How to request access
- Complete the prescribed request form (Form 2), available from the Information Regulator.
- Describe the record clearly, and the right you are exercising or protecting.
- Send it to our Information Officer at compliance@darkrisk.io.
- Pay any prescribed fee. We will respond within 30 days, which may be extended as PAIA allows.
If you are asking for your own personal information, you can also use the rights described in our privacy policy.
Fees
Fees are those prescribed in the PAIA regulations. You will be told of any fee before we process the request. No fee applies to a request for your own personal information.
Grounds for refusal
Access may be refused on the grounds set out in Chapter 4 of Part 3 of PAIA, for example to protect another person’s privacy, commercial information of a third party, confidential information, or the safety of people or property. If access is refused you will be told why, and may complain to the Information Regulator or apply to court.
Processing of personal information
How and why DarkRisk processes personal information, the categories of people and information involved, who it is shared with, cross-border transfers and the security measures we apply are set out in our privacy policy and data processing terms.
Availability of this manual
This manual is available on our website and from our Information Officer on request. It will be updated when our records or contact details change.